Privacy Policy

Our Commitment to Your Privacy

At Orbithreon, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our stretching and recovery services, visit our facility, or interact with our website.

1. Information We Collect

We collect different types of information to provide and improve our services:

2. How We Collect Information

2.1 Direct Collection

We collect information directly from you when you:

• Register for membership or services
• Complete health screening forms
• Book classes or personal training sessions
• Contact us via phone, email, or our website
• Participate in surveys or feedback forms
• Use our website or mobile applications

2.2 Automatic Collection

We automatically collect certain information through:

• Security cameras for facility safety and security
• Access control systems when entering the facility
• Website cookies and analytics tools
• Equipment usage tracking for maintenance purposes

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Provision

• Providing stretching, recovery, and fitness services
• Creating personalized workout and stretching programs
• Scheduling and managing appointments
• Processing membership payments and renewals
• Ensuring facility access and security

3.2 Health & Safety

• Assessing fitness levels and health limitations
• Monitoring progress and adjusting programs
• Preventing injuries through proper program design
• Emergency contact and medical assistance

3.3 Communication & Support

• Responding to inquiries and providing customer support
• Sending service updates and important notifications
• Sharing relevant health and fitness information
• Conducting satisfaction surveys and collecting feedback

3.4 Business Operations

• Managing facility operations and capacity
• Improving services based on usage patterns
• Compliance with legal and regulatory requirements
• Protecting against fraud and ensuring security

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing and billing services
• IT support and website maintenance
• Marketing and communication services
• Equipment maintenance and facility management

4.2 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our members
• Investigate potential violations of our terms

4.3 Emergency Situations

In medical emergencies, we may share relevant health information with emergency responders or healthcare providers to ensure your safety and well-being.

5. Your Privacy Rights

You have important rights regarding your personal information:

6. Data Security

We implement comprehensive security measures to protect your personal information:

6.1 Technical Safeguards

• Encryption of sensitive data in transit and at rest
• Secure servers with firewall protection
• Regular security updates and vulnerability assessments
• Multi-factor authentication for staff access

6.2 Physical Security

• Locked filing cabinets for paper records
• Restricted access to areas containing personal data
• Security cameras monitoring facility entrances
• Secure disposal of documents containing personal information

6.3 Administrative Controls

• Staff training on privacy and data protection
• Access controls limiting who can view personal data
• Regular privacy audits and assessments
• Incident response procedures for potential breaches

7. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Active Membership: Throughout your membership period
• Health Records: 7 years after last service (regulatory requirement)
• Financial Records: 7 years for tax and accounting purposes
• Security Footage: 30 days unless incident requires longer retention
• Marketing Communications: Until you unsubscribe

After these periods, we securely delete or anonymize your information unless longer retention is required by law.

8. Cookies and Online Tracking

Our website uses cookies and similar technologies to enhance your experience:

8.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used for relevant advertising (with consent)

8.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling essential cookies may affect website functionality. For more details, please see our separate Cookie Policy.

9. Third-Party Services

Our website and services may include links to third-party websites or integrate with external services. This privacy policy does not cover third-party practices. We encourage you to review the privacy policies of any third-party services you use.

Third-Party Services We May Use:

• Payment processors (for secure billing)
• Email marketing platforms (for communications)
• Analytics services (for website improvement)
• Social media platforms (for community engagement)

10. International Data Transfers

Your personal information is primarily stored and processed in Australia. If we transfer data internationally, we ensure appropriate safeguards are in place:

• Adequacy decisions from relevant privacy authorities
• Standard contractual clauses with international partners
• Certification schemes ensuring data protection standards
• Your explicit consent for specific transfers

11. Children's Privacy

We are committed to protecting the privacy of minors:

• Members under 16 require parental consent
• Parents/guardians can access their child's information
• We limit collection of personal information from minors
• Special protections apply to health and fitness data of minors

If you believe we have inadvertently collected information from a child without proper consent, please contact us immediately.

12. Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or applicable laws. When we make significant changes:

• We will post the updated policy on our website
• We will notify active members via email
• We will display notices at our facility
• We will provide 30 days' notice for material changes

Your continued use of our services after changes are posted constitutes acceptance of the updated policy.